Privacy Policy
At Duvijo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our online learning platform and services.
1. Information We Collect
Personal Information
- • Name, email address, and contact information
- • Educational background and learning preferences
- • Payment information for course purchases
- • Profile information including photo and bio (optional)
- • Communication preferences and language settings
Learning Data
- • Course enrollment and completion records
- • Quiz and assignment scores
- • Learning progress and time spent on materials
- • Discussion forum posts and interactions
- • Video viewing history and engagement metrics
- • Certificates and achievements earned
Technical Information
- • IP address and device information
- • Browser type and operating system
- • Cookies and similar tracking technologies
- • Website usage patterns and navigation data
- • Session recordings for platform improvement (anonymized)
2. How We Use Your Information
Platform Services
- • Providing access to online courses and materials
- • Tracking learning progress and achievements
- • Personalizing content recommendations
- • Facilitating instructor-student communication
- • Processing payments and managing subscriptions
Communication & Support
- • Sending course updates and notifications
- • Providing customer support and assistance
- • Sharing educational content and news
- • Conducting surveys and feedback collection
- • Marketing relevant courses and features
3. Information Sharing and Disclosure
Course Instructors
We share your learning progress, assignment submissions, and participation data with course instructors to facilitate effective teaching and provide personalized feedback.
Service Providers
We work with trusted third-party providers for payment processing, email delivery, video hosting, analytics, and customer support services under strict data protection agreements.
Legal Requirements
We may disclose information when required by Dutch law, court orders, or to protect our rights, safety, and the security of our users and platform.
4. Data Security and Protection
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure cloud infrastructure and backups
- • Multi-factor authentication options
- • Regular security audits and monitoring
Access Controls
- • Role-based access permissions
- • Employee training on data protection
- • Incident response procedures
- • Compliance with Dutch privacy laws
5. Your Rights Under Dutch and EU Law (GDPR)
Access & Portability
Request copies of your personal data and learning records in a portable format.
Correction & Update
Modify or update inaccurate personal information in your profile and account settings.
Deletion & Restriction
Request deletion of your data or restriction of processing under certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by Dutch law. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
6. Cookies and Tracking Technologies
Essential Cookies
Required for platform functionality, user authentication, and course delivery. These cannot be disabled.
Analytics Cookies
Help us understand how you use our platform to improve learning experiences and course content.
Preference Cookies
Remember your settings, language preferences, and customize your learning dashboard.
7. International Data Transfers
While Duvijo operates from the Netherlands, some of our service providers may be located outside the European Economic Area. We ensure all international transfers comply with GDPR requirements through appropriate safeguards such as Standard Contractual Clauses and adequacy decisions.
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- • Account information: Until account deletion or 7 years after last activity
- • Learning records and certificates: 10 years for educational credential purposes
- • Payment data: 7 years as required by Dutch financial regulations
- • Marketing data: Until you unsubscribe or withdraw consent
- • Technical logs: 24 months for security and platform optimization
9. Children's Privacy
Our online learning platform is designed for users aged 16 and older. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately for removal.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via email or platform notifications at least 30 days before they take effect.
11. Contact Information
Legal Address
Duvijo B.V.
Netherlands
Registration: Dutch Chamber of Commerce
You can also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you have concerns about our data practices: autoriteitpersoonsgegevens.nl